The line for food is more ridiculous. My friend waited about 15 minutes just to get her drink refilled. It takes 20 minutes to order a meal and another 30 minutes for the meal to come. There needs to be multiple registers...
The UFO machines have error codes on them and they are left like that for along time. The workers do not replace prizes in these machines and they're also no where to be found.
Some of the staff were really friendly.. but they disappear after a while. This might be temporary due to short on staffing. But some of the staff here are extremely rude, there was one that rolled her eyes because we told her to put prizes up...
However two things will keep me from coming back here very often. Here are my two gripes:
My only drawback that kept me from giving 5 Stars is when purchasing & replenishing the game card there are not enough clerks and the line becomes way too long.
This place is ENORMOUS. Absolutely huge. Bowling alley, private karaoke, ticket games, and tons of arcade games. Great layout and design, great attention to detail. It feels a little bit like living in the future. Prices are totally reasonable.
First, most of the arcade machines seem to be from Korea. And as a result they are entirely in Korean language. The text and the dialog is all impossible to understand. This means it can be challenging to figure out what you are supposed to be doing in the games and you end up feeling like you've thrown your money away.
What a great place for kids and adults. Bowling, pool, karaoke, Ping Pong, video games with food and Bar. A complete One Stop Shop for having fun.
The second gripe is that all of the games are very modern, and there is no "retro corner" for older games, most of which are more fun to play than their contemporary counterparts. If Round One included a retro corner built with the same attention-to-detail as the rest of the facility, it would be incredible.
This place have very bad customer service.. some of the workers here look like they really hate their jobs and the lines are extremely long.
When people come up for refund, the manager is no where to be found, you wait on average for 20 minutes to get 8 points back. This is one of the worst round 1's that I been to.
Great place, definitely needed in the area. The good: Lots of arcade games, pool, ping pong, bowling, karaoke, and a bar. They have a great selection at the bar including a lot of $2 beers. The prize area is pretty good with lots of options. Great place for any age. The bad: arcade games are a little pricey, I wish they had little tables to put your drinks on while you play games, and you can’t bring alcohol into the karaoke room.
Beautiful place and atmosphere. Enough room for the family and lots of different type games.
Round 1 is a US Bowling Alley based in Middletown, New York. Round 1 is located at 1 Galleria Dr #1, Middletown, NY 10941, USA.
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